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Here’s Why Is My Apple Music Not Working And Best Solutions 2023

Here's Why Is My Apple Music Not Working And Best Solutions 2023
  • Max Kuehn

You might see the following people searching through the Apple support forum: Why is my apple music not working? Why won’t my apple music download? These Apple Music issues can also be a problem today. Don’t worry! – Follow the steps in this article to fix it.

What Should You Do If Apple Music Doesn’t Work?

Verify Your Internet Connection

Make sure you have an excellent connection. It would help if you had strong Wi-Fi signals, but stable cellular data connections will also work.

You can check your internet connection using another app. Safari pages that load quickly in Safari are a sign of a good internet connection.

Try putting your iPhone or iPad into a USB port to connect to the internet.

You can also turn off Airplane Mode. Restart your device if that fails. You can also reset the network settings of your device if that fails.

Open the Settings app on your iPhone or iPad and tap “General,” then tap “Reset” near the bottom. Next, tap “Reset Network Setting” and enter your passcode.

This will wipe all Wi-Fi passwords that you have saved to your device.

You might need to restart your router if your Wi-Fi signal stops working on any device.

Verify your internet connection

Restart The Apple Music App

This will force close the Apple Music app and allow it to load its temporary data. It can also fix common problems.

If you don’t have a home button on your iPhone or iPad, swipe up slowly at the bottom of the screen to see a list of all of the apps that you have opened recently. Double-click the home button on an iPhone or iPad.

Once you reach this screen, swipe up to open any app that you wish to close.

Restart the Apple Music app

Reset Your Phone To Factory Default

If the problem persists, you can reset your phone to factory settings. It’s possible to fix the problem by resetting your phone to its factory settings, even though it might seem counter-intuitive.

Many iOS 13.5.1 users are experiencing a considerable battery drain problem due to the Apple Music bug. You can fix the problem by doing a complete reset of your device settings. A few users have the option of deleting the Music app entirely and reinstalling it.

To factory-reset your iPhone:

First, create an iPhone backup: Go to Settings> Your Apple account (your username) > iCloud > Backup > Turn on “iCloud Backup” > Tap “Back up Now”.

Note: Before you begin backing up, make sure you have connected to Wi-Fi.

Return to Settings > General > Reset > Erase all Settings. To confirm your decision, you may need to enter your passcode again. To reset all settings, tap the Erase iPhone button.

To factory-reset your Android:

Open Settings > System > Advanced > Reset options > “Erase all Data”.

To proceed, you might be asked to enter your PIN.

To continue the reset process, tap “Erase all data.”

Open Apple Music In Another Way

Try opening the Apple Music app in another way if it won’t work.

  • Open Settings > Music.
  • Tap Join Apple Music.
  • Allow iCloud Music Library

Enable iCloud Music Library

To access your music library but can’t find it, go to Settings > Music. Then toggle the switch next to the iCloud Music Library.

Enable iCloud Music Library

Allow Automatic Music Downloads

Automatic Music Downloads can be enabled if you don’t see the songs that have been added recently.

Go to Settings >Music > Downloads on your iOS device and tap Automatic downloads.

Open the Music app on your Mac. Click Music > Preferences, then check Automatic Downloads.

Disable Content Restrictions

Sometimes, you might want to listen to music with explicit content but can’t because of content restrictions. You can disable restrictions by checking whether the content is restricted.

  • Open Settings > Screen Time > Content & Privacy Restrictions on your iOS device and uncheck Restrictions.

Disable Content Restrictions

  • Select Menu > System Preferences > Display Time > Content and Privacy on a Mac.

Disable Content Restrictions

  • You can disable content and privacy restrictions.

Verify That Your Computer Is Authorized To Play The Music

Apple Music may not be playing music purchased from iTunes Store. This could indicate that the computer isn’t authorized to play this music. You might have reached your authorization limit. In this case, you can de-authorize the device you wish to use and authorize it.

You can listen to songs purchased in a playlist or shared libraries by entering the Apple ID password and username of the person who shared the song.

You can remove the downloaded songs from an Apple ID that you have used to purchase the songs. If the Remove Download option appears, you are signed in using the Apple ID to purchase the item from iTunes Store.

Make Sure You Check The File Format Of The Music You’Re Trying To Play

The music won’t allow you to play music files that were not created or downloaded from the iTunes Store. It can only play MPEG-4 AAC files.

Enable Sync Library

Check if Sync Library has been disabled on all devices. If so, turn it on. Check that your devices are connected to an internet connection and that they have the latest iOS, or macOS version.

Register on iPhone, iPad devices using the same Apple ID. Next, connect to the Internet and enable Sync Library.

  • Opening Settings > Music to enable Sync Library for iOS devices.

Enable Sync Library iOS devices

  • Opening it on your Mac. Select Menu > Music > Preferences, then select Sync Library under the General tab.

Enable Sync Library for Mac

  • Opening iTunes for Windows on a computer. Select Edit > Preferences, then enable iCloud music library under the General tab.

Enable Sync Library for Windows

Not a subscriber to Apple Music subscription, iTunes Match, or Sync Library? Then the iCloud Music Library options will not be available. It may take some time to sync your extensive library across all devices if available and enabled.

You Can Check Every Song In Your Library

Opening Apple Music on your Mac, or iTunes on your computer if any of the songs are grayed.

  • Select Menu > Music > Preferences for your Mac or iTunes > Preferences for your PC.

You can check every song in your library - Step 1

  • Select General tab > Songs list tickboxes > OK.

You can check every song in your library - Step 2

  • Select Songs from the Library section and make sure there is a check next to each song.

You can check every song in your library - Step 3

After uploading your music library, if songs remain grayed out, import a new song and then go File > Library > Update Cloud Library in Apple Music.

Notice: Apple Music might not be able to upload songs if you see an ineligible status icon next to your songs. The icon is there because the songs are too large or were purchased with a different Apple ID. The icon can be removed and re-uploaded, but it will still appear next to the song.

Reset Your Apple ID Login

Reset your Apple ID login

Sign out of your Apple ID if nothing else works before you contact Apple for help.

Open the Settings app by tapping your name or picture at the top. Scroll down to the bottom and tap “Sign out,” then enter your Apple ID password.

Log in again to check if Apple Music works. Apple might be able to help you if this fails. Your phone’s storage space can be freed up.

This app may not allow you to download songs or albums to your phone by clicking on the download cloud icon. This could indicate that you don’t have enough storage space to keep new music. This issue can be fixed by deleting unnecessary storage.

Free Up Storage Space On Your Phone

There are many ways to clear out space on your device:

  • Delete any gaming apps that are not being used.
  • Delete old podcasts, photos, and videos.
  • Offload or delete apps you don’t use


Why does my Apple Music keep skipping?

If there is not enough data to stream the music, it may skip to the next song or songs already downloaded or played.

Is it possible to delete Apple Music without affecting the songs?

You can delete the iOS Music app. This will also delete any associated media files. If you decide to change your mind, you can reinstall it as new from Apple’s App Store. To keep your music safe, you can back up the files in your notebook.

Can you reinstall Apple Music?

Before you can redownload music purchased from iTunes Store, you must authorize your Mac with your Apple ID. Open this app. Select Account > Purchased from the menu bar at the top of the screen. Select the music you wish to redownload.


There are few things more frustrating than having your music taken away by sudden problems. Apple Music can be instrumental music streaming app, but it sometimes has problems. Fidlar hopes you found this helpful article, and let us know if you have any questions in the comments.

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